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Online marketingofgreenelectricityinGermany—A contentanalysis of providers’ websites
There isanincreasingbodyofresearchonconsumerpreferencesconcerningelectricityfromrenewable
resources.Thepurposeofthisstudyistoanalyzehowproviders’ online marketinginoneofthemost
developed marketsforgreenenergycanbeimproved.Weconductedacontentanalysisofnearly480
providers’ websites,examiningasmanyas620products.Wefoundthatenergyproviders’ communication
seemstobeinlinewithacademicresearchonpotentialcustomerbenefits (utilitarianbenefits,
“warmglow”, natureexperience).However,communicationcouldbeimprovedbygivingmoredetailed
information ontheimpactoftheconsumer'sdecision,e.g.bygivingnumbersonCO2-emissions saved.
Moreover,providerscouldimprovetheeffectivenessoftheirvisualmessagesbyusingmorepictures
relatedtorenewableenergy.Further,self-expressivebenefits ofbuyinggreenenergycouldbecreatedby
offering merchandisearticlessymbolizingthecontributionaconsumermakesbychoosingagreentariff.
When comparingpurelygreenenergyproviderstootherproviders,wefoundthattheformeroffera
wider choiceaswellasmoreproductssupportingnewrenewableinstallations.Importantimplications
for policymakersaimingtophaseoutalternativeenergysubsidiesemergefromour findings.
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